Privacy Policy
Safeguarding Your Privacy: Our Commitment
1. INTRODUCTION
Your privacy is important to us. This Privacy Policy describes how we collect, use and protect personal
information that we receive from our customers in connection with the services we provide.
Fenepay offers a technology that enables businesses to collect and disburse payments in a simple, secure
and a reliable manner. We value the privacy of our customers and parties who use our website and related
sites, applications, services and tools.
2. PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy highlights what type of personal information we collect from our customers in order to
provide our services and how they are used.
You are therefore advised to read this Privacy Policy together with any other information we may provide
on specific occasions when we are collecting or processing personal data about you so that you are fully
aware of how and why we are using your data.
3. INFORMATION WE COLLECT
We collect personal information from our customers in order to provide our services. We collect information
such as customer name, registration information, location information, contact information including email
address and phone numbers, transaction history, among other information that is useful for provision of
services to our customers
4. WHAT WE MIGHT NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your
right to access your personal data (or to exercise any of your other rights). This is a security measure to
ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact
you to ask you for further information in relation to your request to speed up our response.
5. HOW THE PERSONAL INFORMATION WE COLLECT IS USED
Fenepay collects and uses information/data collected for the following purpose:
- Prevent, detect, and manage risk against fraud, financial losses for you, us, and our Business, and illegal
activities using internal and third-party screening tools. - Compliance with Legal Obligations- We use Personal data to meet our contractual and legal obligations
related to anti-money laundering, Know-Your-Customer (KYC) laws, anti-terrorism, export control and
prohibitions on doing business with restricted persons or in certain business areas and other legal obligations.
We strive to make our Services safe, secure, and compliant, and the collection and use of
Personal data is critical to this effort. - Create and manage any accounts and business you may have with us, verify your identity, provide our
services, and respond to your inquiries. - Process your payment transactions, this also includes chargebacks and other related dispute resolution
activities. - Verifying your identity information through publicly available and/or restricted government databases
to comply with applicable regulatory requirement. - In business practices including quality control, training, ensuring effective systems operations, to
improve our website, products or services, and user experiences through gathering of feedback.
6. DISCLOSURE OF INFORMATION
FenePay does not sell, trade, or rent personal data to anyone. Furthermore, we will not share or disclose your personal data with a third party without your consent, except as necessary to provide the Services or as described in this Privacy Policy. We may need to share your personal data with the following parties for various reasons. Disclosure of your information will be in accordance with applicable laws and regulations. FenePay will assess and review each request for information and may decline to grant such information to the requesting party
We may disclose your information to:
- Law-enforcement agencies, regulatory authorities, courts, or other statutory authorities in response to
a demand issued with the appropriate lawful mandate - Our subsidiaries, Associates, Partners, Software Developers or Agents who are involved in delivering
Fenepay services you order or use. - Fraud prevention and Anti money laundering agencies.
- Publicly available and/or restricted government databases to verify your identity information to comply
with regulatory requirements. - Service providers that we may share personal data with such as Vendors or Agents working on our
behalf for the purposes described in this statement. For example, companies we’ve hired to provide
customer service support, to assist in protecting and securing our systems and services, or to perform
sanctions screening and identity verification services may need access to personal data to provide those
functions. - Financial services & payment processing-When you provide payment data, we will share payment and
transactional data with banks and other entities as necessary for payment processing.
7. STORAGE LIMITATION
By law we must keep basic information about our members (including Contact, Identity, Financial and
Transaction Data) for 7 years after they cease being members or after completion of the transaction.
Fenepay is statutorily obliged to retain the data you provide to process transactions, ensure settlements,
make refunds, identify fraud and to comply with applicable laws, tax, reporting and regulatory guidelines.
8. DATA SECURITY
We have put in place appropriate security measures to prevent your Personal Data from being accidentally
lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your
personal Data to those employees, agents, contractors who require it to fulfill their job responsibilities and
other third parties who have a business need to know. They will only process your personal data on our
instructions, and they are subject to a duty of confidentiality.
In compliance with the Payment Card Industry Data Security Standard (PCI DSS Requirements), we
implement access control measures, security protocols and standards including the use of encryption and
firewall technologies to ensure your card information and any other personal information shared with us is
safe and secure in our servers, additionally, we implement periodical security updates to ensure that our
security infrastructures are in line with industry standards.
9. YOUR RIGHTS
Fenepay shall keep records of personal data processing activities and develop appropriate procedures to
ensure it can satisfy your rights as a data subject where applicable, namely:
- Right to request correction of the personal data that we hold about you, update your personal data
that is inaccurate, incomplete, or outdated information, - Right to request restriction of processing of your personal data and erasure,
- Right to request the movement of data from Fenepay to a third party,
- Right to object to direct marketing, and to request that Femepay restricts the processing of their
information, - Right to opt out at any point they feel uncomfortable,
- Right to request access to your personal data (commonly known as a “data subject access request
10. CHANGES TO THIS POLICY
We may need to update, modify, or amend our Privacy Policy as our technology evolves and as required by
law. If we materially change the ways in which we use or share personal data previously collected from you
through our Services, we will provide notice or obtain consent regarding such changes as may be required
by law. The Privacy Policy will apply from the effective date provided on our website
11. WEB BROWSER COOKIES
Cookies are small files placed on your computer, mobile phone or tablet which can log certain information
about your visit. This information is often essential to the smooth operation of a website, for example a
cookie may store the items you have in a shopping cart or your user details for a password protected area
of a website. You can turn off cookies although we do not recommend this as it can cause some websites
to operate incorrectly.
12. HOW TO CONTACT US
If you have any questions relating to this Privacy Policy, complaints, need clarification or would like to find
out more about exercising your data privacy rights, please reach out to us via email at [email protected]
